Making a Complaint

All Complaints, whether they concern our goods and/or services, our customer service, or our employees, consultants, agents or subcontractors, should be made in one of the following ways:

  1. By email, addressed to Student Services Officer at
  2. Using our Complaints Form, following the instructions included with the form

When making a Complaint, you will be required to provide the following information in as much detail as is reasonably possible:

  1. Your name, address, telephone number and email address (We will contact you using your preferred contact method as your Complaint is handled);
  2. If you are making a Complaint on behalf of someone else, that person’s name and
    contact details as well as your own;
  3. If you are making a Complaint about a particular transaction, the order or invoice number
  4. If you are making a Complaint about a particular employees, consultants, agents or
    subcontractors of ours, the name and, where appropriate, position of employee, consultant, agent or subcontractor
  5. Further details of your Complaint including, as appropriate, all times, dates, events, and people involved;
  6. Details of any documents or other evidence you wish to rely on in support of your Complaint;
  7. Details of what you would like Learnaboutgmp to do to resolve your Complaint and to put things right. (Please note that whilst we will make every reasonable effort to accommodate such requests, we are not bound to take any action beyond that which we may be contractually or otherwise legally obliged to take.)