The following are some of the key ingredients that result in measurable, lasting and meaningful improvements in a GMP / Quality Culture:
A strong management commitment towards maintaining and improving quality culture. The commitment must be visible to employees at all levels in the organization.
1. Open Environment
A safe, fair, trusting and open environment between management and employees about all aspects of Quality Culture.
2. Open Feedback
An open feedback environment that is learning and not blame based that allows employees to learn and grow.
3. Awareness
Awareness and encouragement among employees to question why they do what they do.
4. Focus on Quality
A focus on quality desired practice and at risk practice ensuring that focus is not on the lagging quality Indicators.
5. Reaction to Act Risk
A strong, consistent, timely reaction to the discovery of at risk acts, whether they result in defects/noncompliance or not.
6. Opportunities to Learn
At risk quality incidents are viewed as opportunities to learn, improve and grow.
7. Commitment to Improving
A commitment to improving the profile and attitude towards Quality/GMP.
8. Engagement
Increased employee engagement.
9. Remember
An environment where employees are encouraged to say something when they see something and are supported by management will lead to a much stronger quality culture within the organization.
